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Written by Administrator
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Thursday, 20 November 2008 14:26 |
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 The DiamondBack contact centre suite is a comprehensive inbound, outbound and blended call centre
solution. The product is designed and backed by a team of professionals, who are constantly improving and enhancing
the suite. DiamondBack offers superb quality and reliability. MyVoip’s DiamondBack, is a comprehensive customer contact product that seamlessly integrates with your existing voice and data
systems. DiamondBack delivers a world-class application that not only automates the handling of outbound calls but also offers call
blending, campaign development tools, predictive dialing, real-time statistics and reporting (ASR, ACD and PDD), all designed
to maximize agent productivity and in turn enhance the overall efficiency of your contact center. | The Solution Offers : | Value Proposition :* Engage in personalized and efficient
interactions.
* Maximize productivity and provide
premium service.
* Enhances sales closures opportunities.
* Enhance call efficiency and quality.
* Effectively manage campaigns.
* Improve agent efficiency and contributing
to morale boosting.
* Increase agent retention rate.
* Increase profitability.
* Employ security measures. | Significant Cost Reductions : The DiamondBack suite has very simple hardware
requirements. There is no need for expensive digital
gateways, PBX’s or interface cards. Depending on the size of the centre the solution can
be deployed on a relatively inexpensive Desktop
Computer. The server component is developed to run on a
Linux platform thus reducing the cost to deploy. The client side is Java based and is operating system
independent. | Stability and Scalability :DiamondBack was developed keeping a distributed
architecture in mind, this allows the dialer to operate
and load balance over a number of servers. The
databases required can also be deployed on multiple
machines, hereby maintaining redundancy of data and
application capability. In the event of failure there is
seamless switchover to the alternate hardware. The solution works on clustered hardware thus
allowing scalability to a large number of agents by
adding additional servers.
| Technically Sound & Superior :The DiamondBack suite is a full-featured
call centre solution with a number of
technological innovations.
Due to these innovations
DiamondBack offers:
* Superior voice quality in various
bandwith conditions.
* An excellent resource utilization ratio.
* Easy GUI based management,
configuration and reporting mechanisms
providing smooth operations and support. | Flexibility :The solution is highly flexible and can operate in a
variety of environments. The solution supports a wide range of network
options from IP to TDM, Operating using VoIP,
E1 and TDM connectivity. The system can use various types of Phones (IP
Phones, SoftPhones and analogue phones). The
hardware deployed can range from AMD to Intel P4
to XEON. The system can be configured to operate
as per your specifications.
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Last Updated on Sunday, 18 October 2009 07:59 |
